Customer Privacy Policy

At The Hong Kong Winery, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when you use our online shop to purchase wine. By using our services, you consent to the practices described in this policy.

 

1. Information We Collect:

1.1 Personal Information: When you place an order or create an account on our online shop, we may collect personal information such as your name, email address, phone number, billing address, and shipping address. This information is necessary to process and fulfill your orders.

1.2 Payment Information: We do not directly collect or store payment information such as credit card numbers. All payments are securely processed through trusted third-party payment processors. We may collect billing details, such as the name associated with the payment method and the billing address, to facilitate the payment process.

1.3 Communication: When you contact us or subscribe to our newsletters, we may collect your email address or other contact information to respond to your inquiries or provide you with relevant information about our products and promotions. You can opt-out of receiving marketing communications at any time.

2. How We Use Your Information:

2.1 Order Processing: We use the information you provide to process and fulfill your orders, including verifying your age, processing payments, and delivering the products to your designated address.

2.2 Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have regarding your orders.

2.3 Marketing and Promotions: With your consent, we may use your contact information to send you newsletters, updates, and promotional offers related to our products or services. You can opt-out of receiving marketing communications at any time.

2.4 Analytics and Improvements: We may use aggregated and anonymized information for analytical purposes to improve our website, products, and services. This may include analyzing customer preferences, trends, and behavior to enhance your shopping experience.

3. Information Sharing:

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our online shop, such as payment processors, shipping partners, and IT service providers. These providers have access to the necessary information to perform their functions but are obligated not to disclose or use it for any other purpose.

3.2 Legal Compliance: We may disclose your information if required by law, legal process, or regulatory authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 

5. Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize your interactions with our website. You can manage your cookie preferences through your browser settings.

6. Your Rights:

You have the right to access, correct, update, and delete your personal information. If you wish to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.